Answering your frequently asked questions

A haircare treatment masque is a deep conditioning product designed to nourish, repair, and revitalise the hair. Unlike regular conditioners, masques typically contain higher concentrations of active ingredients, allowing for more intensive treatment. 

It is recommended to use a haircare treatment masque once a week.

Yes, haircare treatment masques are formulated to cater to various hair types, including curly, straight, fine, and thick hair.

The Ritual Treatment Masque is free from silicones, sulphates and parabens, and is cruelty free.

No, the ritual treatment masque is not fragrance-free. It contains captivating notes of jasmine, gardenia, and French vanilla, creating a delightful and enchanting aroma that enhances the overall experience of using the product.

One tub of treatment masque is designed to last for several applications, typically providing enough product for approximately 6-8 uses, depending on your hair length and thickness. 

Remember this is a weekly ritual!  

To apply a haircare treatment masque, start with clean, damp hair. Take a generous amount of the masque and distribute it evenly from mid-lengths to ends. For best results, leave it on for the recommended time, usually between 5to 10 minutes. 

Regular use of a haircare treatment masque can lead to numerous benefits, including improved hydration, enhanced shine, reduced frizz, increased manageability, and overall healthier hair. It can also help to strengthen and repair damaged strands. 

While some masques are designed for extended wear, leaving the Ritual Treatment Masque on overnight is not recommended. Prolonged exposure can lead to over conditioning, which may weigh down the hair. 

Yes, the Ritual Treatment Masque is specifically formulated to be safe for colour treated hair.  

Absolutely! Even oily hair can benefit from a treatment masque. However, focus the application on the mid lengths and ends, avoiding the scalp area to prevent excess oiliness. 

Look for nourishing ingredients such as argan oil, shea butter, keratin, collagen and vitamins. These ingredients can help hydrate, strengthen, and repair hair. Avoid masques with harsh sulfates or parabens, which can strip natural oils. 

Store your haircare treatment masque in a cool, dry place away from direct sunlight. Ensure the lid is tightly sealed to prevent contamination and maintain the product's efficacy. 

If you experience any irritation or allergic reaction after using a haircare treatment masque, discontinue use immediately. It’s advisable to perform a patch test on a small area of skin before applying the product to your hair.

Yes, you can use a haircare treatment masque alongside other hair products. However, it’s best to avoid using heavy styling products immediately before application, as this can hinder the masque's effectiveness. Ensure your hair is clean for optimal results. 

The shelf life of a haircare treatment masque is typically around 12 months once opened. To ensure the product remains effective, it’s essential to store it in a cool, dry place and tightly seal the lid after each use. 

A haircare treatment masque is more concentrated and designed for intensive care, delivering deeper hydration and repair than a regular conditioner. While conditioners typically focus on surface level moisture, masques penetrate the hair shaft for long lasting
results.

When used correctly, a haircare treatment masque should not make your hair greasy. It's important to apply the masque primarily to the mid lengths and ends of the hair, avoiding the scalp. If your hair feels greasy afterward, you may be using too much product. 

While it's generally not recommended to mix your haircare treatment masque with other products, you can layer it with a leave in conditioner or oil after rinsing for added benefits. Always follow the product's instructions for best results. 

For best results, it is recommended to leave the haircare treatment masque in for 5 to 10 minutes. To enhance its effectiveness, make sure to remove excess moisture from your hair with a towel before applying the product to clean, damp hair. This allows the
masque to penetrate the hair more effectively, providing optimal nourishment and hydration.

While the Ritual Treatment Masque is designed to nourish and hydrate the hair, it's important to note that you should avoid using products that contain protein or keratin on hair extensions. Using protein or keratin based products may lead to stiffness or damage, as these ingredients can alter the texture and manageability of the extensions.

The Ritual Treatment Masque is not a keratin straightening treatment, so it will not make your hair straight or alter you hair's natural structure. 

Active ingredients in a haircare treatment masque can serve various essential functions to improve hair health. They can provide moisturisation, helping to hydrate and prevent dryness. Ingredients like proteins (such as keratin) can repair damage and strengthen
the hair structure, while vitamins and botanical extracts can nourish the hair, enhancing texture and shine. Additionally, certain ingredients can help control frizz by creating a protective barrier around the hair, making it more manageable. 

It is recommended to use the Ritual Treatment Masque once per week. Due to the professional grade ingredients and strength of the formulation, it is not necessary to use this product more frequently. Consistency in using it weekly allows for optimal benefits
while maintaining the integrity of your hair. Remember, it’s a ritual aimed at enhancing your hair's health and appearance. 

We currently ship worldwide, excluding the United States and Canada at this point in time. Please check our website for specific shipping options and destinations available in your region.

Orders are dispatched from our warehouse located in Melbourne Australia.

Australian and NZ orders will not incur taxes or duties. 
Other countries may incur charges upon arrive through customs. Cult Haircare are not liable for any fees & charges associated with shipping internationally.  

It is always best to consult your doctor before using any new products while pregnant or breastfeeding. They can provide personalised advice based on your specific circumstances and ensure that any ingredients in the product are safe.

Hair loss is often influenced by internal factors, and while the Ritual Treatment Masque can contribute to overall hair health, it is not specifically designed to address hair loss. For concerns related to hair loss, it is advisable to seek medical assistance and professional advice. A healthcare provider can help identify the underlying causes and recommend appropriate treatments tailored to your needs.

Yes, our packaging is designed with the environment in mind! The Ritual Treatment Masque comes in a wheat grass tub, which is biodegradable. Biodegradable materials can break down naturally over time, reducing waste and minimising impact on the environment. 

Once your order has been shipped, you’ll receive a shipping confirmation email that includes a tracking link. Simply click on that link to see the status of your package.

Alternatively, you can:

1. Log in to your account on our store.
2. Go to the "Orders" section.
3. Find the order you want to track, and click "Track Order."

For international shipments, tracking may take a few extra days to update based on the destination. Please note that we currently do not ship to Canada and the USA. If you have any questions or need further assistance, feel free to reach out to our customer support team.